How to Assign Remote Desktop Access Rights to Technical Support

Definition

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What Problems Remote Desktop Access Solves

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Step By Step – As a Assignor

Prerequisite

1. Chrome Remote Desktop installed in Google Chrome

Step By Step

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Step By Step – As a Assignee

Prerequisite

1. Chrome Remote Desktop installed in Google Chrome

Setup Process for the Assignor (Granting Access)

Step 1: Install Chrome Remote Desktop

1. Google Chrome > remotedesktop.google.com
2.  Set up remote access > and install the Chrome Remote Desktop extension.

3. Follow on-screen instructions to complete the setup.

Step 2: Enable Remote Access

1. Chrome Remote Desktop.
2. Set up Remote Access > Turn On

3. Choose a name > Next.

4. Choose a PIN > start  <<at least 6 digits>> for security.

Step 3: Share Access with the Assignee

1. chrome Remote Desktop >Remote Support > Share this screen  >  Generate Code

2. Send the generated Access Code to the Assignee.

Step By Step – As a Assignee

Step 1: Open Chrome Remote Desktop

1. Chrome > remotedesktop.google.com/support
2. Connect to another computer>Access Code > Connect

Step 2: Control the Remote Computer

• Once connected, the Assignee can fully control the Assignor’s computer.
• The Assignor can revoke access anytime by clicking Stop Sharing

Disconnecting the Remote Session

1. Close the Chrome Remote Desktop tab.
2. The Assignor can click Stop Sharing to end the session.

Troubleshooting Tips

1. Ensure both computers are online.

2. Verify Google Chrome and Chrome Remote Desktop are updated.
3. Restart Chrome Remote Desktop if connections fail.
4. Check that the correct Access Code is used

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Footnotes

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