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Freelancer
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Startup |
Professional |
Enterprise |
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For individuals and small teams trying out for an unlimited period. |
For individual account executives who want increased productivity. |
For small and medium sized sales teams. |
For medium and large sales organizations with advanced needs. |
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$40 user / month |
$80 user / month |
$160 user / month |
Custom pricing |
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BRAND VOICE |
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Langague (Read / Write ) |
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- Cantonese
- English
- Traditional Chinese
- Simplified Chinese
- Customized
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Language Switching |
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- Cantonese
- English
- Traditional Chinese
- Customized
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Tone , Manner, Vocabulary & Phrasing
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Supported |
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Locale
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- Date Format
- Time Format
- Public Holiday
- Cultural Norms
- Timezone
- Currency Format
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Tone Consistency |
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Supported |
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SECURITY GUARDRAIL |
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PII Blocking
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Supported |
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Safety Filter |
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- Profanity and harassment
- Sexual and NSFW content
- Hate and extremism
- Violence and self-harm
- Illegal activities
- Political persuasion
- Malware, phishing, and exploits
- Prompt injection and jailbreak detection
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Rate Limiting
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Supported |
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Domain Specific Constraints
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Supported |
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USER PROFILE CONDITIONING |
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Profile Data |
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- Logged-in User
- Guest Visitor
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Conversation History Retrieval |
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Supported |
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Metadata Filtering Retrieval
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Supported |
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Role-Based Tone and Manner
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Query Expansion |
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Supported |
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AGENTIC CHAT |
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Query Classification |
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Supported |
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Multi-hop Thinking
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Supported |
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Consultation Style |
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Supported |
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Human‑in‑the‑Loop
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- Model Confidence
- Intent Confidence Threshold
- Negative Feedback
- Frustration Signals
- Escalation Request
- No Relevant Information
- VIP Client
- Dispute
- Conversation Length
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Human Agent Routing
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- Escalation Triggers
- Skill‑Based Routing
- Context Handoff
- Priority Handling
- Business Hours Awareness
- Seamless Return
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CHAT EXPERIENCE
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Multi‑Turn Chat
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Supported |
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Cross‑Session Chat
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Supported |
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Streaming Response
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Supported |
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Rich Media (Read/Write)
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- Image
- Audio
- Documents
- Table
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Chat History Transcript
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Supported |
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Request Queueing
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Customized Max. QPS
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Latency Control
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Supported |
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BRAND KNOWLEDGE DOMAIN
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Knowledge Freshness
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Supported |
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Knowledge Source
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- Chat History in ChatBot
- External System (e.g. CRM)
- Brand Website Article
- Uploaded Documents
- Web Scraper for Specific URLs
- Order History
- Product Library
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Hallucination Penalty
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- Confidence Thresholding
- Retriever Quality
- Reranking & Fusion Retrieval
- Context Grounding
- Answer Verification
- Fact-Checking Layer
- Source Attribution
- Factual Consistency Metrics
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AGENTIC CHAT
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Data Retrieval Source
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- CRM
- ERP
- eDM
- POS
- E‑shop
- Email
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Channel Integration
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- WhatsApp Business API
- Facebook Messenger
- Instagram Messenger
- Gmail
- Customized
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RESOURCE
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Server
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- Dedicated Server
- Static IP Address
- Dedicated VPS
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Storage
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- Dedicated Storage
- Tenant Isolation at Brand Level (not User Level)
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Concurrency Session
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ADMIN
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Chat Log Export
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FINE-TUNING
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User Ratings
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Supported |
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Engagement Metrics
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- Chat Duration
- Return Visits
- Message Volume
- Active Users
- Drop‑off Rate
- Escalation Rate
- Feature Usage
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Hallucination Mitigation
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- RLHF (Reinforcement Learning from Human Feedback)
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Freshness
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Supported |
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Canary Release
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Supported |
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